Question 1

WHAT IF I WANT MY CAMPAIGN ON MULTIPLE BILLBOARDS?

Accepted Answer

Multi-board placements are available for weekly and monthly campaigns only for an additional fee.

Question 2

WHAT EXACT TIME WILL MY AD SHOW?

Accepted Answer

Digital billboard ads run within time windows, not a single fixed minute. Each board displays multiple advertisers, rotating every 8-10 seconds. Once your time window is selected, your ad will rotate consistently throughout that window.

Question 3

DO YOU OFFER REFUNDS?

Accepted Answer

Due to purchasing and scheduling, all sales are final once a campaign is approved and scheduled. Refunds or rescheduling will only be issued if: the billboard does not run as scheduled or the screen experiences technical issues or outages that materially impact delivery. If an issue occurs we will re-run the campaign at no additional cost or issue a refund upon request. No refunds will be issued for: change of mind, creative preference, missed exposure due to rotation timing.

Question 4

HOW FAR IN ADVANCE DO I NEED TO BOOK?

Accepted Answer

All campaigns must be booked at least 5-7 business days in advance of the desired run date. This allows time for creative approval, scheduling, and optimal placements.

Question 5

HOW CAN I CONTACT YOU IF I NEED HELP?

Accepted Answer

For assistance, please reach out via email. Responses are typically provided within 24 hours.

Question 6

WHAT IF MY AD IS REJECTED?

Accepted Answer

If an ad is rejected due to content restrictions, we will notify you and allow one revision when possible. Ads may be rejected if they can contain or promote any of the following:

Political messaging or political campaigns

Hate speech, discrimination, or harmful language

Sexually explicit, adult-oriented, or suggestive content

Violence, weapons, or graphic imagery

Alcohol, tobacco, or vaping products (restrictions may vary by location)

Misleading, false, or deceptive claims

Question 7

DO YOU DESIGN THE BILLBOARD FOR ME?

Accepted Answer

Design services are available as an add-on for clients who need creative support. If you have your own design, you can upload during booking.

Question 8

CAN I EDIT MY DESIGN AFTER BOOKING?

Accepted Answer

Minor text edits are allowed via email prior to final scheduling. Once a campaign is approved, scheduled, and delivered to the billboard party, no changes can be made.

Question 9

CAN I CHOOSE THE EXACT BILLBOARD?

Accepted Answer

Billboard placement is selected based on availability, visibility, and your campaign type. Specific boards can be requested based on zip code but are not guaranteed.

Frequently asked questions